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Tourism information backstage

December 27th, 2005 by Jorge

For a long time, we’ve been used to a one direction type of information. The media presented articles, we read them and, at most, we could send a letter if we had any question. Interaction didn’t go beyond that. But in blogs, which usually allow comments, the situation is quite different.

Let’s take a note about some european destination, for example. The journalist made some previous research, travelled, told what he’d seen, and period. How he got there, is not part of the note; that is, certain production conditions were erased from the final text. If he’d gone there as part of his vacations, or if he was invited by some country’s tourism office or travel agency, that’s something we don’t see printed. In a way, that became part of the backstage, part of the note’s making of process readers didn’t have to know about.

With the arrival of blogs and comments spaces, these things have begun to change. If I wrote some entries dedicated to some european destination -hopefully soon, let me dream a little- good part of my reader’s questions would be, precisely, about that backstage. How much did the ticket cost, how did I find out, what guides and Internet sites I consulted, how to prepare for the trip, how much for the lodging, where did I stay…

If my answer was “I was invited by a travel agency, and I spent my time from tour to tour, all paid, and I have no clue about how much these things cost” -since, of course, I didn’t have to pay for them or even care about organising my trip- my experience of the place will lose sense for my readers.

Since I didn’t have to plan the trip as any other person has to, I’ll be unable to answer most of the commentators questions.

And here’s an interesting distance between graphic journalism, which doesn’t allow direct interaction with readers, and blogs which allow comments. The travel experience of the travel journalist who has someone else plan the trip for him, is not too interesting for the reader who wants to know more information to plan his own trip. And this is part of the process we’ll all have to learn: we are not able to provide answers to all questions, and without our readers help we wouldn’t be able to handle everything.

In the future, the most interesting travel stories will be those produced by our equals, other Net users. Like it or not, journalists and the tourism industry will have to get used to it. Because the travel experience is not only about experiencing the place; planning the trip itself is part of our questions and doubts.

Posted in journalism, Travels, Theories, Mobilities, media |

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